Return & Refund Policy

Return & Refund Policy


At Carbon Shop BD, we are committed to providing genuine, quality products and a reliable shopping experience. If you receive a defective, damaged, incorrect, or eligible unused product, you may request a return, replacement, exchange, or refund according to the terms below.

1. Return Period

You may request a return or exchange within 7 days of receiving your order.

For defective, damaged, or incorrect products, please contact us as soon as possible after delivery.

2. When We Accept Returns

We accept returns in the following situations:

  • The product is defective or does not function properly.
  • We sent the wrong product, model, specification, or quantity.
  • The product was damaged before or during delivery.
  • The product is unused and remains in its original condition and packaging.
  • The product significantly differs from the specifications stated on our website due to an error on our part.

For electronic and networking products, Carbon Shop BD may test the returned product before approving a refund or replacement.

3. Return Conditions

To qualify for a return:

  • The product must be in acceptable condition.
  • Original packaging, accessories, manuals, tags, and other included items should be returned where applicable.
  • The product must not have been damaged through misuse, negligence, improper installation, electrical problems, liquid damage, physical impact, or unauthorized repair/modification.
  • The product must not have been altered or modified by the customer.

Special Condition for Networking Cables

Cut-length, custom-length, terminated, crimped, or modified cables cannot normally be returned simply because the customer changed their mind.

Therefore, please confirm the required cable type, length, and specification before placing your order.

However, if the cable itself is found to be defective or we supplied the wrong product, it may still qualify for replacement or refund.

4. Defective or Damaged Products

If you receive a defective or damaged product, contact us within 7 days.

We may ask you to provide:

  • Order number
  • Customer name and phone number
  • Description of the problem
  • Photos of the product
  • Video demonstrating the problem, where necessary

Our team may troubleshoot the product before approving a return.

If the defect is confirmed, we may offer:

Replacement → Exchange → Repair → Refund

The appropriate solution will depend on product availability and the nature of the problem.

5. Wrong Product

If Carbon Shop BD sends you the wrong product, we will arrange a replacement with the correct product.

For confirmed mistakes made by us, Carbon Shop BD will bear the reasonable return and replacement delivery costs.

6. Change of Mind / Non-Defective Returns

We may accept a return of an eligible non-defective product within 7 days if:

  • The product has not been used.
  • The product has not been installed or configured.
  • The product is not damaged.
  • The original packaging and accessories are intact.
  • The product remains suitable for resale.

For change-of-mind returns, the customer is responsible for return shipping costs.

Any delivery, payment, or service charges already incurred may not be refundable.

7. Non-Returnable Products

The following products may not be eligible for return after use, installation, cutting, termination, or modification:

  • Cut-length networking cables
  • Custom-length cables
  • Crimped or terminated cables
  • Used RJ45 connectors
  • Used crimping tools
  • Installed routers, switches, OLT/ONU equipment, or other networking devices
  • Configured software or digital products
  • Products with missing essential accessories
  • Products damaged through misuse or improper installation
  • Products that have been modified or repaired by someone other than Carbon Shop BD

This does not affect your rights regarding genuine manufacturing defects or products incorrectly supplied by Carbon Shop BD.

8. Return Shipping Cost

If the Problem Is Our Responsibility

Carbon Shop BD will cover the reasonable return shipping cost for:

  • Wrong product
  • Defective product
  • Product damaged before/during delivery
  • Product that does not match the advertised specification due to our error

If the Return Is the Customer's Choice

For change-of-mind or non-defective returns, the customer will normally be responsible for the return shipping cost.

9. Refund

After receiving the returned product, we will inspect it.

If the return is approved, the refund will normally be processed within 1 business days.

The time required for the money to reach you may vary depending on the payment method, bank, mobile financial service, or payment provider.

Where possible, refunds will be made through the original payment method.

10. Partial Refund

A partial refund may be considered if an eligible returned product has reduced value because of:

  • Missing accessories or packaging
  • Customer-caused minor damage
  • Signs of use
  • Other conditions that reduce its resale value

The final refund amount will be determined after inspection.

11. Exchange

You may request an exchange for an eligible product within the 7-day return period.

Exchange is subject to product availability.

If the replacement product costs more, you will need to pay the difference.

If the replacement product costs less, the applicable difference may be refunded.

12. Order Cancellation

Orders may be cancelled before they are shipped, subject to our confirmation.

Once an order has been shipped, cancellation may not be possible. In that case, the customer may need to follow the applicable return procedure.

For prepaid orders, approved refunds will be processed according to the refund procedure above.

13. How to Request a Return

Please contact Carbon Shop BD and provide:

  • Order Number:
  • Customer Name:
  • Phone Number:
  • Product Name:
  • Reason for Return:
  • Photos/Video:

Our support team will review your request and provide the next steps.

14. Product Inspection

All returned products are subject to inspection.

A return may be rejected if the inspection determines that the issue resulted from:

  • Customer misuse
  • Incorrect installation
  • Physical damage
  • Electrical surge or incompatible power supply
  • Liquid damage
  • Unauthorized modification or repair
  • Cutting, crimping, termination, or alteration
  • Normal wear and tear

15. Important Recommendation

Please check your product immediately after delivery and before cutting, terminating, installing, configuring, or modifying it.

For networking cables and accessories, please verify the cable category, length, connector type, and other specifications before use.

Contact Us

For return, exchange, or refund assistance, please contact Carbon Shop BD through our official customer support channels.

Website: carbonshopbd.com